ORDER & SHIPPING

Orders are normally processed within 1–2 working days before dispatch.

During busy promotional periods, launches or public holidays, processing may take a little longer.

Customisable pieces may require an additional 3–5 working days before dispatch. Engraved or more complex personalised items may require approximately 5–7 additional working days.

ALUVAYA offers free shipping on qualifying orders over £75. Available shipping options and any applicable charges are shown at checkout.

Once your order has been dispatched, you will normally receive a shipping confirmation containing your tracking information where tracking is available. You can also sign in to your ALUVAYA account to view your order status.

We ship internationally. Delivery times may vary by destination and can be affected by local postal networks, customs procedures and remote-area delivery schedules.

Any taxes, duties or import charges collected by ALUVAYA are shown during checkout. Charges that are not collected at checkout may remain payable by the recipient where required by the destination country. If a carrier requests an unexpected customs or tax payment, please contact support@aluvaya.com before making the payment.

Delivery estimates are not guaranteed. Customs, severe weather, carrier disruption, public holidays, peak shopping periods and other circumstances outside our reasonable control may cause delays.

Remote destinations may occasionally require additional delivery time.

Please check your delivery details carefully before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has entered processing or has been dispatched.

If your tracking shows an unusual delay or your parcel has not arrived within a reasonable period after the estimated delivery window, contact our support team so we can help review the shipment.