QUESTIONS, ANSWERED.

Materials and finishes vary by design. Check the individual product page for the base material, plating or finish, stones and any product-specific wear information.

Water resistance varies by design. Please refer to the individual product details for the specifications of each piece. To help preserve the finish, avoid harsh chemicals and abrasive products.

Use our Ring Size Guide to compare your finger circumference or the inner diameter of a ring that already fits you.

Look for clear information about the base material, finish or plating, dimensions, care requirements and warranty. A trustworthy product page should explain what a piece is made from rather than relying only on broad terms such as “gold” or “silver”. ALUVAYA lists product-specific materials and finishes on each product page.

Solid gold contains gold throughout the piece, while gold-plated jewellery has a layer of gold applied over another base material. Check each ALUVAYA product page for the exact base material and finish used for that design.

Stainless steel jewellery uses a durable metal alloy as its base material. You may also see stainless steel described internationally as “inox”. The exact finish, plating, stones and design details can vary by piece, so always check the individual product description.

Clean your jewellery gently using lukewarm water, mild soap and a soft cloth. Avoid abrasive cleaners, harsh chemicals and aggressive polishing, and dry each piece thoroughly before storing it. For more detailed guidance, visit our Jewellery Care Guide.

Store jewellery separately in a soft pouch, jewellery box or its original packaging. Keeping pieces separated helps reduce scratching, tangling and unnecessary friction between different finishes, chains and stones.

Fasten each necklace before storing it and keep chains separated whenever possible. When layering necklaces, combining different lengths can also help reduce tangling and give each piece more space.

Think about where you want the necklace to sit, the neckline you usually wear and whether the piece will be worn alone or layered. Shorter chains sit closer to the neckline, while longer necklaces create more separation and can make layering easier.

Choose a comfortable length and chain weight that works with your usual outfits and can be worn alone or layered. Check the individual product page for its material, finish, water-resistance information and care requirements before deciding how you plan to wear it.

Yes. Mixing metals can make a layered look feel more personal. Repeat each metal at least once across the combination, then vary chain lengths so every necklace has space to be seen.

Two or three necklaces are an easy starting point. Try combining different lengths, chain textures or pendant sizes so each piece has enough space to remain visible. Add or remove layers depending on the neckline and the look you want.

Minimalist jewellery works well on its own or as the foundation of a layered look. Start with one simple piece, then add subtle differences in chain texture, length or shape so the final combination feels balanced rather than crowded.

Check the material and finish, product dimensions, clear photographs, delivery information, returns policy and warranty before purchasing. These details make it easier to compare pieces and understand exactly what you are ordering.

Affordable luxury generally describes jewellery that combines a refined look, thoughtful detailing and clearly stated materials at a more accessible price point than traditional fine jewellery. Transparent product information, care guidance and aftercare are more useful indicators than the label alone.

We offer free shipping on qualifying orders over £75. Available delivery options and any applicable charges are shown at checkout.

Orders are normally processed within 1–2 working days. Estimated delivery after dispatch is 5–10 working days for the United Kingdom, 6–15 for Europe, 5–15 for the United States, 7–14 for Canada, 7–15 for Australia and 10–15 for the rest of the world.

Once your order has been dispatched, you will normally receive tracking information by email where tracking is available. You can also sign in to your ALUVAYA customer account to view your order status and available tracking details.

Contact us as soon as possible if you need to request a change or cancellation. We cannot guarantee changes once an order has entered processing or has been dispatched.

Carrier delays, customs processing, public holidays and severe weather can occasionally affect delivery. If your tracking shows an unusual delay, contact support@aluvaya.com with your order number.

Eligible items may be returned within 30 days of receiving your order. Items must be unworn, unused and in their original condition and packaging.

Email support@aluvaya.com with your order number and the item or items you would like to return. Please do not send items back before contacting us and receiving return instructions.

Unless an item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer. We recommend using a tracked service, as ALUVAYA cannot be responsible for return parcels lost in transit.

Once your return has been received and inspected, approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to process and display the refund. Original shipping charges are non-refundable unless the return is due to an ALUVAYA error or a faulty item.

Eligible ALUVAYA jewellery may be covered by our 1 Year Colour Warranty for significant or unexpected colour fading of the finish during the warranty period. Coverage and eligibility vary by product. Read the full 1 Year Colour Warranty for complete terms and claim instructions.

The Colour Warranty does not generally cover loss, theft, scratches, dents, breakage, misuse, improper storage, harsh chemical damage or normal surface wear that does not amount to significant colour fading. View the full warranty terms for all coverage details and exclusions.

Promotion terms may vary by campaign. Any minimum spend, qualifying items, expiry date or discount code requirements will be shown with the relevant offer.

Unless a promotion specifically states otherwise, discount codes cannot normally be combined. Checkout will show which discount has been applied to your order.

The payment methods currently available for your location are displayed securely at checkout.

Check your billing details, refresh your browser, try another browser or device, or try another available payment method. You may also need to contact your bank if the payment continues to be declined.

Approved refunds are returned to the original payment method. Your bank or payment provider may need additional time to process and display the funds.

Yes. Enter the recipient's delivery details at checkout and review the address carefully before placing the order.

Eligible gifted items may be returned or exchanged where they meet our return conditions. Exchange availability depends on current stock. Gift cards are non-refundable except where required by applicable law.

Use the account login or password recovery option available on the website. If you still need help, contact support@aluvaya.com.