1 Year Colour Warranty

1 Year Colour Warranty

We want you to feel confident wearing your ALUVAYA jewellery. Selected pieces are backed by our 1 Year Colour Warranty, giving eligible products additional protection against significant colour fading of the finish during the first 12 months.

What the Warranty Covers

Where a product is identified as eligible for the ALUVAYA 1 Year Colour Warranty, we will review claims relating to significant or unexpected colour fading of the plated or finished surface during normal use within the warranty period.

Coverage applies to the colour and finish of the eligible jewellery only. Product-specific materials, finishes and warranty eligibility may vary, so always refer to the relevant product page.

Warranty Period

The warranty applies for 12 months from the date your order is delivered for eligible products.

What Is Not Covered

The Colour Warranty does not generally cover:

  • scratches, dents, chips or other physical damage;
  • breakage caused by impact, pulling, bending or misuse;
  • loss or theft of jewellery;
  • damage caused by improper storage or abrasive cleaning;
  • damage caused by harsh chemicals, bleach, acetone or unsuitable cleaning products;
  • damage to stones, pearls, crystals, enamel or decorative components unless the issue is directly related to an eligible colour-fading claim;
  • normal surface wear, friction or signs of use that do not amount to significant colour fading.

These exclusions do not limit any statutory rights you may have where a product is faulty, not as described or otherwise fails to meet applicable consumer law.

Water & Everyday Wear

Some ALUVAYA pieces are designed for regular contact with water, while others require more careful wear. Waterproof specifications vary by design and are stated on the individual product page.

Warranty eligibility does not mean that every product is suitable for swimming, showering or prolonged exposure to water. Please follow the care instructions for your specific piece.

How to Make a Claim

To request a warranty review, email support@aluvaya.com and include:

  • your order number;
  • the name of the affected item;
  • a short description of the issue;
  • clear photographs showing the jewellery and the area of concern.

Please do not send the item back before contacting us. Our team will review the information provided and advise you of the next step.

Claim Review

Warranty claims are reviewed individually. We may request additional photographs or information where necessary to determine whether the issue falls within the warranty.

If a claim is approved, ALUVAYA will offer an appropriate remedy based on the circumstances of the claim and product availability.

Returns vs Warranty

The 1 Year Colour Warranty is separate from our standard return period. A product may no longer be eligible for a change-of-mind return but may still qualify for a warranty review if an eligible colour issue develops within the warranty period.

For standard returns, refunds and exchanges, please refer to our Return & Refund Policy.

Jewellery Care

Correct care helps preserve the appearance of your jewellery. Please follow our Jewellery Care Guide, including gentle cleaning, careful storage and avoiding unnecessary exposure to harsh chemicals or abrasive surfaces.

Your Statutory Rights

This warranty is provided in addition to any statutory consumer rights that apply to your purchase. Nothing in this warranty limits rights that cannot legally be excluded or restricted.

Contact

For warranty questions or claims, contact:

ALUVAYA
support@aluvaya.com
aluvaya.com