PRIVACY POLICY

At ALUVAYA, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.

Privacy Policy 
Your privacy is important to us. We collect only the information necessary to provide a secure, efficient, and personalised shopping experience.
The information you share with us helps us process orders, provide customer support, improve our website, and communicate with you about your purchases and, where permitted, our latest collections and exclusive offers.
We are committed to handling your personal information responsibly and in accordance with applicable data protection laws.
 

What Information We Collect
Depending on how you interact with our website, we may collect:  
• Your name and contact details  
• Billing and shipping addresses  
• Email address and phone number  
• Payment information (processed securely by our payment providers)  
• Order history  
• Device, browser, and website usage information  
• Cookies and similar technologies that help improve your browsing experience  

How We Use Your Information
We use your information to fulfil your orders, manage your account, and provide the best possible customer service. With your consent, we may also send you marketing communications about our jewellery collections and promotions. You can opt out of these updates at any time.

Data Protection & Security
We take data security seriously and implement industry-standard measures to protect your personal details from unauthorised access, loss, or misuse. Your payment details are fully encrypted and handled only by authorised payment processors.

Your Rights
Under applicable data protection laws, you have the right to access, correct, or request the deletion of the personal information we hold about you. If you wish to exercise any of these rights, please contact our support team.
 

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:
ALUVAYA London, United Kingdom
Email: support.aluvaya@gmail.com